The Company, Teams and Controls Supporting Your Play
Nine Casino is operated by Uno Digital Media B.V., company number 157147. We bring casino games, live tables, instant titles, promotions, payments and account controls into one service. Our catalogue contains more than 5,000 games from around 51 studios, and our support team is available through live chat and email when an account issue needs attention.
What we operate
Our work covers the full player journey: registration, account security, promotion activation, game access, payments, KYC, withdrawals and safer gambling. The lobby includes over 3,000 slots, more than 300 live tables, 143 instant-win games and seven scratch titles. Play’n GO, KA Gaming, BGaming, Yggdrasil, Thunderkick, 1Spin4Win and Smartsoft are among the studios represented.
We also maintain the browser experience and installable PWA. A player who moves from desktop to mobile keeps the same balance, account details, promotions, verification status and limits.
Company and licence details
| Corporate detail | Information |
|---|---|
| Operating company | Uno Digital Media B.V. |
| Company number | 157147 |
| Registered office | Schottegatweg Oost 10, Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao |
| Licence | Curaçao Gaming Control Board, OGL/2024/1267/0760 |
| Privacy contact | [email protected] |
| Account support | [email protected] and live chat |
The licence and company information identify the entity responsible for the service. They do not replace the account terms, bonus rules or payment instructions shown at the point of use.
How our teams divide the work
The games team maintains provider feeds, categories and lobby search. Payments staff monitor deposits, withdrawal requests, method ownership and failed transactions. The verification team reviews identity, address and source-of-funds evidence. Customer support handles account access, promotion queries, document requests and cashier cases. Safer-gambling controls sit across the account rather than inside a single game or device.
How to reach us
Live chat is the fastest route for login, bonus and transaction questions. Email [email protected] when a case needs screenshots, transaction references or documents. Privacy requests should be sent to [email protected]. Our digital support desk operates 24 hours a day; document, payment and privacy reviews may be passed to the relevant specialist team.
For security, never send a password, complete card number, CVV or crypto private key. Support may ask for an account email, transaction reference or verification document through the designated secure route.
What we expect from an account holder
Provide accurate registration details, keep login credentials private, use payment methods in your own name and read the active terms before claiming a reward. Gambling must be treated as paid entertainment, not a source of income. Deposit limits, cooling-off, self-exclusion and marketing controls are available when you need to reduce or stop play.
Corrections and complaints
If account data, a payment record or a promotion appears wrong, contact support with the event time and supporting evidence. We review the account ledger, promotion status, game record and payment reference. Formal complaints should state the disputed action, amount, date and requested resolution so the case can be traced without guesswork.