Rules That Govern Your Nine Casino Account and Transactions

Effective Date: 10 August 2026

Last Updated: 10 August 2026

These Terms form the agreement between you and Uno Digital Media B.V. for use of Nine Casino. By creating an account, depositing, claiming a promotion or playing, you confirm that you have read and accepted them. Specific bonus, payment, game and privacy rules form part of this agreement where they apply.

Eligibility and one-account rule

You must meet the legal gambling age, act for yourself and use the service lawfully. Register one account with accurate, current details. Keep your password secure and notify support if access is compromised. Duplicate accounts, false details and attempts to bypass account controls may lead to restriction or closure.

Verification and account review

We may verify identity, age, address, payment ownership and source of funds. Requested documents must be valid, readable and unaltered. During a review, deposits, bonuses, play or withdrawals may be held while the facts are checked. Enhanced checks can be required for unusual activity or higher transaction levels.

Deposits and account balance

Use a payment method in your own name. The cashier shows current methods, limits and processing information. Failed payments, chargebacks, reversed transfers and incorrect network transfers may be investigated. Real-money funds and bonus funds can be recorded separately and follow different withdrawal rules.

Withdrawal requests

Submit withdrawals through Cashier using an eligible method. We may return funds to the original payment route where appropriate. A request can require completed KYC, payment ownership evidence and review of account or gameplay records. Method limits, pending periods and bank or network timing are shown in the cashier.

Bonuses and promotions

Activate a reward as instructed and comply with its minimum deposit, wagering, expiry, maximum stake, game contribution and payment rules. We may remove duplicate claims, abusive play, linked-account claims or rewards obtained through misleading information. Cancelling a bonus can remove bonus funds and remaining spins. A withdrawal can end an active offer under its displayed terms.

Games, records and technical faults

Game and transaction records held by our systems are used to settle completed rounds. Interrupted rounds may resume or settle under supplier rules. A malfunction, incorrect balance, payment error, incorrect odds or obvious display fault does not create a right to funds produced by the error. We may correct the record after investigation.

Prohibited conduct

Fraud, collusion, multi-accounting, false documents, payment abuse, chargeback abuse, automated play, manipulation, unlawful use and attempts to evade verification or safer-gambling controls are prohibited. We may suspend, restrict or close an account, void affected transactions and report conduct where legally required.

Account limits, closure and safer gambling

You may use deposit limits, session controls, cooling-off and self-exclusion. We may also apply restrictions where account safety, verification, legal obligations or these Terms require them. Contact support to close an account. Self-exclusion is a protective control and should not be reversed by opening another account.

Intellectual property and acceptable use

The site, branding, software, text and graphics are protected materials. You may use the service only for personal lawful play. Copying, scraping, interfering with security or attempting unauthorised access is prohibited.

Complaints, liability and changes

Send a complaint to [email protected] with the account email, date, amount and evidence. We review relevant account, game and payment records. To the extent permitted by law, we are not responsible for indirect loss, device failure, external network delay or third-party service interruption. If one clause is unenforceable, the remaining Terms continue. Updated Terms take effect from the stated date and should be reviewed before continued use.