Stay in Control of Time, Money and Account Access

Last Updated: 10 August 2026

We treat gambling as paid entertainment with a real risk of financial loss. A win is never guaranteed, previous results do not change the next random outcome, and increasing a stake is not a reliable way to recover money. Our account controls help you decide how much time and money to commit before play begins.

Age and account eligibility

You must meet the legal gambling age and complete any requested age or identity checks. Adults should protect shared devices and payment details from minors. Filtering software and device-level parental controls can add another barrier at home.

Controls available in your account

Deposit, loss and wager limits

Set a cap that reflects money you can afford to lose. A reduction can be applied promptly; an increase may require a cooling period before it takes effect. Loss and wager limits can provide a second boundary when deposit volume alone does not reflect play.

Session limits and reality checks

Time controls can end or interrupt a session after the selected period. Reality checks show elapsed time and account information so you can stop rather than continue automatically.

Cooling-off and self-exclusion

A cooling-off period blocks play for a selected short interval. Self-exclusion is intended for a longer break and can restrict account access and marketing. Do not attempt to bypass exclusion by opening another account. Contact support if you need help applying the correct control.

Marketing preferences and closure

You can change email, SMS and promotional preferences. Closing an account ends normal access, while self-exclusion adds protective restrictions designed for gambling harm.

Signs that play is causing harm

Warning signs include spending more than planned, hiding activity, borrowing money, missing work, playing after losses, becoming irritable when stopping or using gambling to escape stress. One sign is enough to pause and review the account.

Ten questions for an honest self-check

1. Do you play for longer than planned?
2. Do you spend money needed for bills or essentials?
3. Do you increase stakes to recover losses?
4. Do you hide gambling from people close to you?
5. Have you borrowed money to continue?
6. Has gambling affected work, study or sleep?
7. Do you feel anxious or angry when you stop?
8. Have you broken limits you set yourself?
9. Do you use gambling to change your mood?
10. Have others expressed concern about your play?

Several “yes” answers indicate that a break and external support may be appropriate.

Myths that increase risk

Myth: A machine is due to pay after a losing run.

Reality: Random outcomes do not become more favourable because of earlier losses.

Myth: A larger stake will recover money faster.

Reality: It increases the amount at risk and can deepen the loss.

Myth: A bonus removes the cost of play.

Reality: Wagering, expiry, eligible games and maximum stakes still apply.

Support beyond the account

GamCare and the National Gambling Helpline provide confidential UK support. GambleAware offers information and treatment routes. Gambling Therapy and Gamblers Anonymous provide wider peer and online help. Gamban, BetBlocker and gambling blocks offered by banks can restrict access or payments across more than one site.

Friends and family can also seek advice. Do not lend money to fund play, cover gambling debts without a plan or share payment credentials. Encourage the person to use limits, exclusion and professional support.

Contact our support team

Use live chat or email [email protected] to request account controls, marketing changes, cooling-off, self-exclusion or closure. If there is immediate risk of harm, contact emergency or crisis services in your location rather than waiting for an account response.